My work.
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Your Complete Call Center Manager Playbook
Great call centers don’t just happen by accident. They’re the result of many moving parts coming together at the right moment under the oversight and direction of great leaders. Effective call center management is how we keep everyone focused on the right objectives and activities. Read more
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Everything You Need to Know to Become an AI Project Manager
AI is the Roy Kent of today’s business world. (S/O to my fellow Ted Lasso fans.) It’s here, it’s there. It’s every-(edited)-ing-where. But the way the world is jumping headfirst into automation, it’s important to remember: AI is a tool. That’s it. Full stop. Read more
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What Your Email Signature Can Learn from McDonald’s
When McDonald’s lifted the once-ironclad 10:30 a.m. cut-off for tardy breakfast-goers, customers hit the chain in droves. They were lured by the simple novelty of being able to chow down on an Egg McMuffin any time they want. The idea is so simple! Read more
Annie McNutt 